Scheduling a delivery is simple. After signing up or logging in, click on the "Schedule Delivery" button on the dashboard. You will be prompted to enter the pickup location, delivery address, and package details such as weight and size. Once the information is filled in, choose your preferred delivery service (Same-day, Next-day, or International) and complete the booking by making the payment. You’ll receive a confirmation email with your tracking number.
Yes, in certain cases, you can change the delivery address after the parcel has been dispatched. Please contact our customer support team as soon as possible to make the necessary arrangements. However, additional charges may apply, and the ability to change the address depends on how far the package has traveled.
If your package arrives damaged, we recommend that you do not accept the delivery. Instead, notify the delivery driver and take clear photos of the damage. Contact our customer support team within 24 hours of the delivery to file a claim. If you opted for parcel insurance, we will assist you in recovering compensation for the damage.
For international deliveries, we partner with trusted global courier networks to ensure safe and timely delivery across borders. You can schedule an international shipment in the same way as a domestic one. Simply provide the recipient’s details, and we will handle customs clearance, documentation, and tracking. Please note that shipping costs and delivery times vary based on the destination country.
Refunds for canceled deliveries are typically processed within 7 to 10 business days, depending on your bank or payment provider. If you cancel your delivery within 24 hours of the scheduled pickup, you will receive a full refund. Cancellations made less than 24 hours before the pickup may be subject to a fee, which will be deducted from your refund amount.
Yes, we offer tailored solutions for businesses, including bulk shipping options and discounted rates for frequent shippers. If you’re a business needing regular courier services, please contact our sales team to discuss customized packages that fit your needs. We also provide e-commerce integrations to streamline your shipping process.
.png)